City: Brussels, Belgium Date: From 07/06/2010 to 08/06/2010          Registration:    From 04/11/2009 to 28/05/2010

	AIM The purpose of this module is to give students a thorough understanding of how to successfully balance risk and reward. TOPICS Account management Day to day relationship Role and responsibilities - Skills needed for CRM (Custom Relationship Management) Tool (Software/Outside agencies) Developing the client/ Extending life / Cross - selling / Additional income streams Influencing skills Visits / Reviews/ Audits Financial Analysis Accounts Cash-flow analysis/forecast Basel 2 Regulations Warning signs Monitoring Back-office statistics Verifications Collection Debtor days Concentration Working with the Credit insurer Profitability of the relationship Presentations Account Management by Mr. Simon Peterman Account Management Mr. Richard Hawkins Developing the Client by Mr. Peter Brinsley Influencing Skills by Mr.Richard Hawkins Financial Analysis I by Mr. Simon Peterman Financial Analysis II by Mr. Richard Hawkins Monitoring I by Mr. Dieter Hardt Monitoring II by Mr. Corneliu Robu Back-office statistics by Mr. Dieter Hardt Pictures: The pictures from Module 3 are now available  AGENDA & ATTENDANCE Attendance List  Agenda

Registration:    From 04/11/2009 to 28/05/2010 Invitation Event booking form